Answers Before You Call

Call 704-674-8783 as soon as damage is discovered. We will review the situation, explain the next step, and coordinate qualified emergency-response partners as needed. Response timing depends on the location, conditions, and partner availability.

For emergency mitigation, contents care, storage, and specialty work, we coordinate with qualified restoration partners as needed. Carolinas Flood & Fire Restoration manages the customer experience and reconstruction path.

We provide construction-related scopes, photos, measurements, documentation, and repair planning for the work we perform. Insurance coverage and payment decisions are made by the insurance carrier under the homeowner's policy.

Reconstruction generally begins after the affected area is ready for rebuilding, the repair plan is authorized, required project conditions are satisfied, and scheduling is confirmed.

Yes. We can coordinate qualified contents partners for inventory, packing, transport, cleaning, storage, and return as needed.

Our goal is to organize the customer experience and reconstruction path. We coordinate qualified restoration partners as needed and keep the repair plan connected to the other project stages.

Required permits and inspections are addressed as part of the approved reconstruction plan when they apply to the project.

We serve Charlotte Metro and surrounding communities, including approved areas listed on our Service Areas page. Call 704-674-8783 to confirm availability for the damaged property.

Yes. The consultation form allows you to upload photos and describe the damage, whether mitigation has started, and whether contents help may be needed.

We ask what happened, where the damage is located, what work has already started, whether insurance is involved, and what help is needed next. We then explain the appropriate next step.